Call Away Operation

Description

Used by floor staff to notify kitchen staff to start preparing the orders for the Print Group (Entrees/Mains/Desserts/etc) for which a Call Away for a specific table has been activated. For example, a Call Away for entrees is activated by floor staff for a particular table.

To Be Considered

If required, restricting access to this POS Key can be managed by Clerk Security.
Multiple Call Away POS Keys can be added to a keyboard and each can be preset to a specific Print Group. For example, one to Call Away Entrees and one to Call Away Mains, etc.

Example of a Call Away POS Key preset to call Mains. For more information ...

Pre-Requisites

Ensure the Function Call Away POS Key is added to the appropriate Layout using the Keyboard Designer.

Operation

A Call Away can be activated from either one of the following:

SwiftPOS Touch terminal keyboard display:

Select the Table POS Key.
Select the Table.
Call Away POS Key.
A Kitchen docket will be printed.
The Table status on the Floor Plan will be updated to reflect Print Group called.

Floor Plan Display

Select the Floor Play Display POS Key.
Select the Table.
Select the Call button.
Select the Print Group required to be called.
A Kitchen docket will be printed.
The Table status on the Floor Plan will be updated to reflect Print Group called.

Call Away POS Key Settings

This screen is accessed from here.

Print Group - Select from the drop down list.
Don't Print Call Away Items - Select to ensure individual items Called Away are not printed on the Kitchen Docket.

Sample of Call Away Kitchen Docket

Sample of a kitchen docket printed as a result of a Call Away of Entrees for Table #1.

Sample of a kitchen docket printed as a result of a Call Away of Entrees for Table #2, with the Don't Print Call Away Items option selected.

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