Event Log Reader

 

The Event Log Reader can be accessed:

 

  1. From SwiftPOS Back Office - Select the Tools > Event Logs menu item from the SwiftPOS Back Office Main Menu.
  2. From SwiftPOS Touch - Select the Open Event Log Reader menu item from the Basic Tools menu.

 

Description

 

Used to provide logging information with the purpose of assisting in troubleshooting and resolving software related issues. It can be invoked from any application.

 

When reporting  problems to SwiftPOS Support Staff, the first thing that will be required is a copy of the log so that the Support Staff are able to see if any errors were recorded at the time the problem occurred. All the log files are simply text files and the Event Log Reader has the ability to display them in an easy to read layout.

 

Event Log Reader

 

 

Once open it will search out any SwiftPOS application logs and display them in a tree view. Expanding out the Applications and selecting a Dated Log file will display on the right hand side of the screen.

 

Toolbar

 

 

  1. Read Logs From Folder
  2. Read From Database
  3. Refresh - Select to refresh the Event Log Reader.
  4. Open Log File
  5. Export Grid to Excel
  6. Email Log Files by Date
  7. Archive Old Log Files
  8. Exit

 

Right Click Actions

 

Right click on any Log file to access the following actions:

 

 

  1. Email Selected Log File - Select to email the selected Log File. Complete the subsequent email prompts.
  2. Open Windows Folder Location - Select to open up the folder where all the log files are stored. From here you can delete all the log files. The next time the SwiftPOS applications and Services are started new Log files will be generated.
  3. Delete Logs - Select to delete all the log files for this particular service.

 

Operation

 

  1. Email Log Files by Date

 

  1. To email a group of log files at the same time you can click on the "@" icon and select a date range and Products that you wish to report errors for. You don't require an email service to be set up to email out these errors.


  1. Viewing an Emailed Log file

 

From your email application, drag and drop the log file into the Event Log Reader screen (anywhere). This will create a new tree menu called Miscellaneous that will display the emailed log file as today’s dated file.

 

All the SwiftPOS Services that are running on the computer are designed to create a Service Log. Any of these logs can be opened by highlighting the particular log for that day. If you "Right Click" on the file then you can email that log file to your Reseller (SwiftPOS supplier) or it will automatically get emailed to support@swiftpos.com.au


  1. Archive Old Log Files


To Archive Log files follow the steps below:

 

  1. Expand a file and select the Default entry.
  2. Select the Archive Old Log Files option in the toolbar.
  3. Select Yes in the prompt.
  4. The log files remaining in the Event Log Reader after the Archiving has completed will NOT be older than 7 days. Note : Archived Logs can be found in the C:\ProgramData\Samford Software\Event Logs\Archives folder.


  1. Import a Log File


A Log file received from a 3rd party can be viewed in the Event Log Reader. Simply drag the file (from it's current location) and drop the file onto the Event Log Reader and it will get added to the menu.

 

  1. Retrieving SwiftPOS Touch Logs from SwiftPOS Connect

 

From SwiftPOS Connect, right click on an online terminal and select Request Log File. Specify the date of the log file you wish to retrieve and click Request Log. Shortly after you should be able to see the newly requested log file via the event viewer labeled SwiftPOS Connect -> Touch Terminals-> Terminal #-> Dated Log File. This same section also displays Terminal Based Reports.

 

Related Topics

 

  1. Touch POS Terminal - Request Log File

 

© Published 02 Jun 2022