Table Tracking Tools

 

Touch > Tools > Select right arrow 4 times > Table Tracking Tools

 

Description

 

This tools menu contains a number of Table Tracking related menu items.

 

Table Tracking Tools

 

 

This screen is accessed from here.

 

  • Backup Table Tracking Data

  • Unlock Tables

  • Change Tables Lock to Clerk
  • Add Firewall Exception - Select to add.
  • View Unprocessed Orders - Select to open the Unprocessed Orders screen and select an order to preview the Unprocessed Order Review. Note : These are Orders that have been received by the SwiftPOS Touch terminal but have not been processed as there is no Order Master POS Terminal setup for Orders to be processed.

 

  • View Order History - Select to open the Order History screen and select an order to preview it in the Order History Review

 

Backup Table Tracking Data

 

Touch > Tools > Select right arrow 4 times > Table Tracking Tools > Backup Table Tracking Data

 

 

This screen is accessed from here.

 

Use this menu item to backup SQL databases from the SwiftPOS Touch terminal.

To backup the Table Tracking database, do as follows:

 

  1. From the General page, select the Table Tracking database from the Database drop down list under Source.
  2. Select Full as the Backup type.
  3. Ensure the Destination parameters are correct.
  4. Click OK.
  5. A notification will be displayed when the backup has been completed.

 

Backups of other databases listed in the Database drop down list can be carried out in a similar manner.

 

Note : Backups can also be automated from the SwiftPOS Back Office. For more information ...

 

Unlock Tables

 

This is accessed from here.

 

Touch > Tools > Select right arrow 4 times > Table Tracking Tools > Unlock Tables

 

Use this menu item to unlock a Table that is currently locked. If unlocking the Table using the terminal that has it locked is not possible then from another terminal, then use this menu item to unlock the Table in question.

 

When a Table is opened by a terminal it is locked to that terminal so that no other terminal can access the Table until the original terminal saves the Table. If a terminal went offline or was shutdown while it had a Table open the Table would remain locked to that terminal. If another terminal needs to gain access to the Table then it must be unlocked from the tools menu if the other terminal is unable to open it and save it back to the Table tracking database.

 

Tables are locked by other SwiftPOS Touch terminals because staff forget to close the table after serving a customer. It is recommended to automatically close the tables after 45 seconds of inactivity if this is a problem with waiter stations that are not closing the tables after serving a customer.

 

Note : Please be aware this menu item should only be used when it is absolutely certain that the Table is not in use by another terminal. It is recommended to use Security so that only the Restaurant Manager has access to this feature.

 

Change Tables Lock to Clerk

 

Touch > Tools > Select right arrow 4 times > Table Tracking Tools > Change Tables Lock to Clerk

 

 

This screen is accessed from here.

 

This menu item allows locked Tables to be re-assigned and locked to another Clerk/Staff Member.

To change which Clerk/Staff Member, Tables are locked to, follow these instructions:

 

  1. Select a clerk from the From Clerk from the drop down list. This should be the clerk that currently has locked Tables assigned to them.
  2. Select a clerk from the To Clerk from the drop down list. This is the clerk to which the locked Tables will be assigned to.
  3. Select the OK button to re-assign the Tables.

 

Note : Please be aware this menu item should only be used when it is absolutely certain that the Table is not in use by another terminal.

 

Related Topics

 

  1. Backup a Database
  2. POS Configurations
  3. POS Operation
  4. POS Operations
  5. Touch Toolbar and Tools
  6. Scheduled Tasks
  7. SQL Server Management Studio
  8. Terminal Settings

 

Published 13 Nov 2024