Vouchers Overview

Back Office > Vouchers/Discounts > Vouchers

Description

Vouchers are issued to Customer/Members alike to encourage return visits by redeeming the Voucher reward. Common applications are Gift Cards, Loyalty Rewards, Special Offers, Free Coffees, etc.

To Be Considered

Note : Ensure the Voucher functionality is TESTED prior to implementing it. Things may not function exactly how you intended.
Vouchers SHOULD NOT be used for Barrel Draw type promotions. Use the Barrel Draw feature instead.
Vouchers are NOT supported with Fractional Products.
Vouchers CANNOT be transferred between databases. They can only be redeemed against the database that created them.
Vouchers CANNOT be redeemed against a Product that issues a Voucher.
NetPOS Offline - If NetPOS goes offline and you have Vouchers enabled, all sales will be delayed by the timeout set against NetPOS in the Customer Settings at touch.
For an up to date overview of the availability of features in relation to Sales/Orders placed and/or Vouchers redeemed, click here.

Pre-Requisites

USB or Ethernet Receipt Printers for printing Vouchers with the correct Windows printer driver. RS232 printers are too slow to print graphics even when set to the highest baud rate.
NetPOS.Net which is supplied as part of SwiftPOS Back Office in this release. If a Voucher is issued, then NetPOS.Net creates the Voucher immediately in the Voucher Ledger. If NetPOS.Net is offline, the Voucher will still be issued at the SwiftPOS Touch terminal and updated into the Voucher Ledger once communication is re-established with NetPOS.Net. Vouchers will be processed when NetPOS.Net comes back on-line and not by sales processing.
Card Masking set up to (44)XXXXXXXXXXXXX for your USB or RS232 Barcode scanner.
Voucher Printer set up your printer for your USB or Ethernet (Not RS232) Voucher Printer if you are planning on issuing physical Vouchers to customers. RS232 Printers are too slow to print Vouchers.
Validating Vouchers via NetPOS.Net

Operation

The creation of Vouchers are generally done in the following order:

Create/Design the Voucher using the Voucher Layouts feature. What the Voucher will look like when given to the customer/member.
Create the action to be taken when the Voucher is redeemed using the Voucher Actions feature.
Configure/Edit the issue/trigger parameters by editing a Voucher using the Vouchers feature. These parameters control the issuing and redemption of Vouchers.
Assign Voucher design to the Voucher using the Voucher Parameters feature.
Assign the action to the Voucher using the Voucher Parameters feature.
If required create "user friendly" codes to map to already issued Vouchers using the Voucher Mapping feature.

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