Raffle Tickets

 

Back Office > Vouchers/Discounts > Raffle Tickets

 

Description

 

This menu item is used to quickly and easily configure Raffles.

 

To Be Considered

 

  1. Note : There is NO SUPPORT for raffles with Discounts, Mix n Match, Promotions or Surcharges.

 

Raffle Tickets

 

 

This screen is accessed from here.

 

Grid

 

The grid displays the: ID, Name and Last Changed. Note : To edit an entry in the grid, double click a row. Rows displayed in the grid can be sorted by toggle selecting the column headings.

 

Footer

 

  • New - Select to add a Raffle Ticket.
  • Copy - Select a copy the selected row.
  • Edit - Select to edit the selected row.
  • Delete - Select to delete the selected row.
  • Close - Select to exit.

 

Raffle Edit

 

 

POS Settings

 

  • Linked Product - Select to open the Search Products screen to select the Product the Raffle is to be assigned to. The Raffle Ticket sources its price from the sell price of this Product. Note : Raffle Tickets Product cannot be in Mix n Match or Member Campaigns because it is not designed to work like this.

 

Pick Method

 

  • Ticket numbers are generated sequentially - Select to generate sequentially numbered Raffle Tickets based on the Ticket Limits. This is selected by default.
  • Sell Ticket when draw has started - Select to enable. Used for multiple draws.

 

Draw Method

 

Select from one of the following Draw Methods:

 

  • Print Second Tickets to Barrel Draw Printer - Select to print copies of Raffle Tickets at the Barrel Promotion Printer to put into the Barrel The Draw will take place manually using a Barrel.
    • Barrel Printer Number - Displays/Enter the number identifying the Printer to be used to print Raffle Tickets. This number is set when configuring the Barrel Promotions Printer at the Reception Terminal.  Note : A Barrel Draw Printer will need to be setup at the SwiftPOS Touch terminal/Reception that sill issue Raffle Tickets.

 

  • Use POS to Choose Winner - Select to Draw the winner at the SwiftPOS Touch terminal. This will ensure that when the Draw button is selected the Random Draw Control Panel screen will be displayed to initiate a Draw. the to print Raffle Tickets at the Receipt Printer to give to the customer, then the Raffle Draw POS Key is used to choose the winning number.

 

    • Time To Claim - Displays/Enter the Time To Claim in minutes within which the winning Customer/Member has to claim their prize.

 

  • Raffle Background Image - Use the Set/View/Clear/Save to Disk and Fade buttons to add/configure a background image to be displayed during a Raffle draw. The Images database is shared with the Products Table so if you cannot import the graphic then change the name to be something unique before importing again.

 

Raffle Criteria

 

  • Configure the Date Range/Selected Days/Time of Day and Locations settings to set the time and place for the selling of Raffle Tickets.

 

Raffle Ticket Designs

 

Here is where you create, edit and delete Raffle Ticket designs. The Customer Ticket is the design assigned to the current raffle ticket. See below for an example.

 

  • Customer Ticket - Select to open the Search Raffle Ticket Design screen to select an existing Ticket design.
  • New Ticket Design - Select to open the Edit Raffle Ticket Design screen to create a new Raffle Ticket.
  • Edit Ticket Design - Select to open the Edit Raffle Ticket Design screen to edit the current Ticket.
  • Delete Design - Select to delete the current Ticket.
  • Raffle Ticket Design -

 

Ticket Limits

 

  • Start Ticket - Displays/Set the number which the Raffle Ticket numbers start at.
  • Ticket Limit - Displays/Set the limit (maximum number) of the Raffle Tickets. For example, to sell 500 Raffle Tickets, set this number to 500. This will sell 500 Raffle Tickets starting from the Start Ticket number
  • Ticket Warning - Displays/Set the number of Tickets left to sell to ensure a warning is sent to the Clerk/Staff Member selling the Raffle Tickets notifying him/her that this number of Tickets are available.
  • Max. Per Sale - Displays/Set the maximum number of Raffle Tickets that can be sold in one sale.
  • Exclude Existing Winners - Select to ensure that Customer/Members that have already claimed their tickets in a Multiple Draw are excluded from subsequent draws.

 

Edit Raffle Ticket Design

 

 

This screen is accessed from here. For more information ...

 

Troubleshooting Raffle Tickets

 

Note : Raffle tickets are reindexed and old data is cleared (30 days of closed raffles) every time the master table tracking terminal is started/re-started.

 

How to manage raffle tickets for speed and data size:

 

  • Make sure that the master table tracking terminal is restarted every night to ensure that a reindex and a clear of data older than 30 days gets completed automatically on start up.
  • Do not exceed 400,000 raffle numbers in a single day of selling raffle tickets. Numbers above this range can become slow and will require a manual reindex of the table.
  • Keep the master table tracking database on a local machine (recommended for all table tracking databases)

 

My Raffle tickets are taking a long time to add to the sale at the POS?

 

  • Is the master table tracking terminal being restarted every night?
  • Are you selling numbers in excess of 400,000 across the raffle tickets currently selling?
  • Is your table tracking database local?
  • Manually reindex the table tracking database. This is found at the POS (Tools Menu>Terminal Settings>Table Tracking>Table Tracking Database Tools>Re-Index Database).

 

The Raffle ticket numbers are printing out in random order with some numbers in bold?

 

  • Are you using any kind of discount, mix and match, promotions or surcharge on the sale of the raffle tickets? This way of selling raffle tickets is not supported. (Refer to top of page)

 

The raffle ticket I have setup does not show when I select "New" from the POS?

 

  • Check the date/time range on the raffle ticket setup in the SwiftPOS Back Office.
  • Check that the product you assigned to the raffle ticket is active in the Location you are attempting to sell the raffles in.

 

When I try to sell raffle tickets, it displays "Maximum number of tickets has been exceeded"?

 

  • You are trying to sell more raffle tickets than have been allocated under "Ticket Limit"

 

Related Topics

 

  1. POS - Raffles Operation - Setup
  2. POS Configuration Index - Sales Configuration
  3. POS Operation Index - Sales Features
  4. Vouchers/Discounts

 

Published 28 Mar 2024