What is SwiftPOS Touch?
- SwiftPOS Touch is a powerful, user friendly Point of Sale application and is fully integrated with SwiftPOS Back Office POS Management Software to create a total POS solution for large and small Businesses/Venues.
- SwiftPOS Touch has been developed with the input of experienced Hotel Managers, Chefs and Restaurant Operators around Australia and NZ, making the software a must have partner in running their businesses to their maximum efficiency.
- With the wealth of knowledge gained from 18 years of software development in the hospitality industry, SwiftPOS Touch has become an instant success with our existing and new customers alike.
- The benefits of purchasing SwiftPOS continue long after the initial purchase with the continued releases of new features and the enhancements of existing features. There are many features within the software that allow you to customise SwiftPOS to meet your specific requirements and still maintain a user friendly interface.
- SwiftPOS is designed to accommodate single SwiftPOS Touch terminal customers, to customers that have over 300 SwiftPOS Touch terminals in operation. SwiftPOS will meet all business requirements in any type of hospitality environment including Restaurants, Bars, Bottle Shops, Cafes, Clubs, Hotels, Retail and Franchise Chains, covering both single and multi-Business/Venue installations.
- Our development team closely monitors industry trends and advances in technology, enabling the SwiftPOS software to continually evolve, keeping abreast with trends and advances all the time.
Features
Bar TAB/Functions (Dry Till) Feature
Customer Advertising with Digital Signage
Digital Menu Board Signage (Professional)
Multi-Business Management (Franchise/Multi-Store)
Product Count Down/Item Alerts
Quick Service Web/Phone Orders
Reception, Kiosk and Door Access
Staff Management Features and Security
Stock Management Features at the POS
Table Service Restaurant Features
Bar TAB/Functions (Dry Till) Feature
- Any number of Bar Tabs can be run across the Venue
- Bar Tabs can be run with a pre-set balance, open balance or prepaid credit to suit various requirements.
- Bar Tabs can be accessed via a Magnetic Swipe Card, Bar Coded Card or assigned a specific colour when using colour coded wrist bands.
- Bar Tabs can have Product restrictions to stop staff from accidently charging spirits to a function that only allowed beer, wine and soft drink to be charged.
- Multiple tables can be charged off to a Bar Tab at the end of the restaurant sitting.
- Transfer table bills to Bar Tabs or Customer Accounts.
- Functions can be totally prepaid for food and drinks or may include options of prepaid drinks up to a pre-set limit.
- Functions can also automatically limit the type of purchases that can be charged to the function as well. The function may have approved the purchase of beer, wine and soft drink to be charged to the function but exclude spirits that have to be paid for individually. When all these items are rung up and charged to the function, the remaining Products will be left on the screen to be paid for with Cash or Credit Card.
- A summary of all items charged to the function are available at the end of the function to ensure that there is no disputes over the account.
Configuration Features
- Choice of three Touch Keyboard Layouts and one Retail Layout to suit different customer's requirements.
- Add graphics on POS Keys for faster visual identification.
- Make POS Keys any size to improve ease of operation and choice of flat colours or 3D coloured POS Keys.
- Drag and Drop Keypad designer for fast, efficient management.
- Multi-select any number of keys on a keypad to globally change their key properties.
- Includes free Training SwiftPOS Touch terminal licence for the SwiftPOS Back Office for larger Businesses/Venues.
- Extensive event log reporting for ease of service if there is any problems.
- Integrated web updates to download the latest features and enhancements to the software.
- Backup of all POS configuration data to the SwiftPOS Back Office for larger Businesses/Venues.
Customer/Account Features
- Bar Tabs that can be charged off to Tables in other Locations.
- Charge Accounts with linked Price Levels and credit limits.
- Account payments at the SwiftPOS Touch terminal.
- Charge to Guest Rooms when integrated to Front Office Software.
- Integrated Loyalty with links to all the major Poker Machine Gaming Systems.
- Run Cashless Sites/Venues with prepaid Cash cards.
- Sell Gift Cards for any value in a sale.
- Redeem multiple Gift Cards as payment for a single purchase. Gift cards can also retain a reduced value if not fully used.
- Sell and redeem Gift Cards over multiple Businesses/Venues. (Global Accounts)
- Lay-by goods with lay-by payments over multiple Businesses/Venues.
- Loyalty campaigns including 10th Coffee free and discount on first purchase.
- Search the SwiftPOS Back Office by Customer Number, Name, Address or Phone number.
- Print Customer details on receipt
- Automatically print multiple receipts for Account transactions with added signature panel.
- Limit Mix n Match promotions for Members only.
- Number and Name searching is available for all Customers and Accounts.
- Full account purchases and activity history
- Account/Member Classifications (Gold, Silver) with Tiered Loyalty
- Charge to multiple accounts
Employee Log/Off
- Employees (including Kitchen staff) are able to Clock on and off from the SwiftPOS Touch terminal and record up to 3 paid breaks per shift. This is recorded with a wage cost per employee so that you can see your wage cost compared to turnover for any date range. You can also export the summary data to an external payroll package or use it for auditing purposes against your staff roster.
- Time and Attendance. Staff can clock on and off at the SwiftPOS Touch terminal and also record up to 3 paid breaks per shift. This data can be exported into any payroll packages that provides a CSV file import process.
General Features
- The latest Microsoft .NET development environment with Microsoft SQL Server has enabled SwiftPOS Touch to be a user friendly, robust POS system with an attractive interface.
- Independent operation at the POS with no central point of failure.
- POS can run locally or over the Internet with no difference in performance.
- Unlimited Keyboard Levels with intelligent linking of Products for food service.
- Combination of images and text on the keyboards for ease of operation and faster service.
- Fast searching by Description, Bar Code or PLU.
- Communications via IP networks for transparent operation with remote sites over the Internet.
- Display and Print up to 30 Character Product Descriptions .
- Fast payment methods for $10/$20/$50 tendered Cash amounts.
- Multiple payment methods including Tickets, Paid Outs and EFTPOS Cash Outs with split tendering over any number of media.
- Unlimited Shift levels (PLU Modifiers) to sell a Product in many different sizes. (single, 6pk, carton etc.)
- Hold and resume any number of current sales transactions.
- Reprinting any previous receipts at the SwiftPOS Touch terminal with search options for previous days.
- Multiple tax rates can be applied to every Product including tax free Price Levels.
- Rounding options to 5/10 cents or no rounding.
- Updates can be requested from the SwiftPOS Touch terminal as well as automatically sent from the SwiftPOS Back Office.
- Multi Link (Macro) key functions that allow you to process a series of keystrokes with the press of a single POS Key. Will even stop and prompt for text if entering manual text based PLU's.
- Display age verification for the sale of cigarettes and alcohol.
- Manual text entry with pop up keypad available for selected Products that are recorded with the sale. (String PLU's up to 30 characters long)
- Maximum sale warning limits and maximum over tendering limits.
- Auto-Number of orders with reset limit to match electronic order displays.
- Touch Screen cleaning mode that allows you to wipe the screen without switching off.
- Optional compulsory tendering of Cash to calculate the correct change.
- Custom Keyboard designs with shortcut keys for quick operation in non-Touch environments.
- Touch friendly configuration screens to change SwiftPOS Touch terminal settings.
- Fast Product Search key lists using pre-set Categories, Groups or Families set up on a key.
- Choose which Payment keys open the Cash Drawer or print additional receipts.
- Record serial numbers at the time of sale for warranty purposes that are searchable in the SwiftPOS Back Office at any time in the future.
- Cocktail recipes or any other Product notes can be displayed at SwiftPOS Touch terminals.
- Journal search assists in finding previous copies of Receipts.
- Training Mode - The training mode is available to allow new staff to learn the use of the system without effecting sales or table balances. Training mode is printed on the top of all kitchen dockets and the SwiftPOS Touch terminal display is a distinctly different colour to ensure it is not left in training mode for normal sales.
Gift Cards
- Gift Cards can be pre-loaded with set values or loaded with the customer's payment value at the time of purchase.
- Gift Card values do not have to be used in total with the remainder of the value staying on the card. They can also be topped up in Sites/Venues where the customers prefer not to have cash and a pocket full of change on them.
Graphical Table Layouts
- Displays current table status on table layouts.
- Graphical Table Layouts with automatic layout changes for different meal times.
- Restaurant Floor Plan Designer with colour coded table status for Empty, Seated, Ordered, Bill Printed or to be Cleaned.
Hardware Requirements
- Multiple screen layouts for 12" and 15"? Touch Screens with long or short journals to best suit the selling environment.
- Minimum POS hardware requirements is 650MHz PC with 512MB of RAM. Recommend 1.5GHz PC with 1GB of RAM. (Toshiba WillPOS A20)
- Serial ports or USB ports to support Cash Drawers, Printers and other integrated hardware.
- Touch Screen for Hospitality environments or QWERTY keyboard for Retail Sales environments.
Integrated EFTPOS
- Integrated EFTPOS - allows the transaction to be processed and approved in real time. The printing of the EFTPOS transaction is fully integrated with the normal Customer Receipt.
- SwiftPOS Touch is fully integrated to a number of EFTPOS Terminal providers in Australia and NZ.
- Integrated EFTPOS with all the major Banks in Australia/NZ with surcharge options for fees. The printing of the EFTPOS transaction is fully integrated with the normal Customer Receipt.
- EFTPOS Terminals using CADMUS, PC-EFTPOS and Direct Payment Solutions (DPS) with integrated EFTPOS/Receipt printing.
- Help to eliminate operator errors by not having to re-key the total from the SwiftPOS Touch terminal manually into the EFTPOS Terminal.
- Improve speed of service for EFTPOS Transactions
- Integrated printing of the Customer Receipt with the EFTPOS Transaction rather than having to give the customer two dockets.
- Able to offer Cash Out and reduce your Cash in Drawer.
- Feedback for declined transactions is displayed on the SwiftPOS Touch terminal for quicker service. This allows you to accept alternate payment methods and correctly balance your Cash in Drawer.
- Options available in SwiftPOS Touch to add a Credit Card surcharge into the sale.
- Options to add tipping into the sale and award tips to particular staff members.
Order Entry
- Sit Down Table Service
- Pay at the Counter
- Drive Through
- Beeper and Order Number Stand (Table Tents)
- Bistro food orders can be placed in the same order as drinks at the bar with the food orders automatically printing out on the Kitchen Printers and other food preparation areas.
- System generated order numbers or Bistro Pager numbers can be manually entered into the sale and will automatically print on the Customer's Receipt and Kitchen Printers.
POS Reporting Features
- Three levels of reporting for End of Shift/Daily/Weekly/Monthly sales (X and Z Reports) including Payment totals, Products/Categories/Groups/ Hourly Sales, Clerks, Covers, Tips, Price Levels etc.
- Extensive PLU or Group Reports available at the SwiftPOS Touch terminal.
- Cash Declaration option with blind balancing. Used when operators are counting their own money.
- Custom Reporting of any special requirements from data in the SwiftPOS Back Office or Head Office.
- Delayed Cash Declarations
- Individual shift or staff reports by Cash Drawer are available to print at the SwiftPOS Touch terminal.
- Blind Balancing required the operator to count and enter the drawer takings into the SwiftPOS Touch terminal before the shift report is printed. A variance will print on the reports showing any variances. This stops staff Members from putting money in the till without ringing up the sales and then just balancing exactly to the drawer total and pocketing the remainder.
POS Features
- +/- quantity in a sale
- View Bistro Tables Open
- View Number of Open Tables
- View Held Sales
- Combination of images and text on the keyboards for ease of operation and faster service
Pricing Features
- Up to 10 Price Levels per PLU and unlimited Barcodes per Product.
- Discount rules that can be linked to a range of Products. e.g. 10% discount on food item only in the sale.
- Change Price Levels for the next item, complete sale or permanent price level changes.
- Price negotiation and Product discounting based on maintaining a minimum profit margin.
- Product discount or Sale discounting for the overall sale.
- Change prices from the SwiftPOS Touch terminal which updates the SwiftPOS Back Office for quick price corrections. (password controlled)
- Discounts by $ or % maintaining a minimum margin.
- Display GP and Margin when discounting.
- Open price entry on selected Price Levels and price override capabilities.
- Happy hour promotion for any day and time of the week automatically switch on and off without any staff intervention.
- All promotions are individually tracked in the SwiftPOS Back Office to report on the success of the promotion and the reduced margin during the promotional period.
- Weekly specials automatically switch on and off without any staff intervention.
- Scheduled price changes in SwiftPOS Back Office take care of CPI price increases on a pre-set date.
- Display GP and Margin when discounting.
- Automatic timed price changes per Product. (happy hour)
- Automatic times price changes per Product. (weekly specials)
- Automatic timed price level changes (weekend/public holiday surcharge pricing)
- Manual price change
- Price change by swiping a Member's card
- Item $ discount/surcharge
- Item % discount/surcharge
- Item discount rules for selected Product Ranges in the sale
- Sale discount/surcharge
- Zero priced item (free of charge)
- Scheduled price changes on a set date (CPI increases or new price lists on a future date)
Product Count Down/Item Alerts
- Food items can have an available quantity set against them which displays on the POS Key. This stops the staff from selling items when there is no more available. It is independent of the SwiftPOS Back Office inventory control and designed to be managed by the Chef before the start of service that day and can be reset daily.
- Product Count Down feature and mark Products as out of stock? from the SwiftPOS Touch terminal. (Reset at end of day)
- Sold out alerts with stock on hand displayed on the POS Key. Mark Products as unavailable from the SwiftPOS Touch terminal.
- Links to SwiftPOS Menu Boards with warnings on sold out items.
Promotional Features
- Issue Vouchers based on selected purchases, days of the week or hours of the day. These Vouchers can then be used on selected days or hours of the week to purchase additional Products and receive a discount, a Mix n Match promotion, a free Product or many other combinations of offers to increase sales.
- Up-sell offers that match promotions that show on the customer facing display and prompt the operator of what the offer is and the additional cost. Example: "For an extra $2, would you like fries with that"
- Unlimited Mix n Match Promotions. Buy 2 for $52 or 3 for $75
- Buy one, get one free or discounted. (cheaper of the two) 2 for 1 deals.
- Buy one, get one free from a different Family of Products e.g. Free bottle of wine with purchase of 2 meals.
- Integrated Digital Customer Advertising screens.
- Voucher Printing (with logos) based on sales value or quantity of selected Families of Products. E.g. Spend over $100 on premium Products in this range and automatically print a Voucher.
- Price Negotiation where you can pop up an advanced calculator on screen to negotiate a price based on cost, or the selling price plus or minus a percentage.
- Integrated Digital Menu Boards for advertising any type of Menu Promotions.
- Promote up-selling via staff facing advertising.
- Award/Redeem Member Points by swiping or scanning a Member Card.
- Discount Rules to only discount selected Products in the sale.
Quick Service Web/Phone Orders
- Accept orders via the Web with integration tools for Web developers.
- Search by Phone Number and recall last order from SwiftPOS Back Office that can be converted into a new sale.
- Choose between Pick up and Delivery on orders. (Delivery includes address details on print out)
- Save phone order and send to Kitchen Printer.
- Recall order and make changes that reprint to Kitchen Printer.
- Recall order and Print Delivery Receipt.
- Web Orders are posted via Internet Web site and automatically print to Kitchen Printers. (requires independent Web Payment Gateway)
Restaurant Bill Splitting
- Manage split billing seamlessly
- Split bill by seat numbers and divide bottles of wine evenly among any number of seats. It becomes clearly visible on the screen that there is nothing extra for the last person to pay.
- Split Items and/or split Bills with multiple EFTPOS payments or account charges for a single table.
- Pay an amount against a table for guests that leave early or split the bill evenly among the number of guests.
Restaurant Features
- Waiter Terminal mode that only allows orders with no payments.
- Take orders at the table using SwiftPOS Mobile connected via wireless access.
- View or print Blackboard Specials with details for staff to explain to Guests.
- Data integrity is maintained on each table bill so it is locked when it is in use by an operator to stop anyone else from making changes to that table.
- Table Tracking via robust Microsoft SQL Server database.
- Names and Covers on Tables.
- Seat Numbering or seat names for large groups.
- Split bills, split items or split remaining table balance between any number of guests.
- Join tables or transfer tables.
- Add unlimited free text for special orders.
- Menu modifiers and on-screen prompts.
- Forced links for cooking instructions and sauces.
- Bistro service where multiple orders paid individually on a table are only sent to the kitchen as a single order. All guests pay individually on order but the Kitchen Order is only printed when all guests have arrived.
- Bistro Tables have an option to close table or clean table.
- Links with multiple SwiftPOS Kitchen Video Monitors and/or Kitchen Printers.
- Option to Auto close tables after a set time on screen.
- Transfer bar tabs to the Restaurant and decrement stock from the correct Locations.
- Charge to tables from the bar and decrement stock from the correct Locations.
- All table sales are recorded by individual clerks.
- Table transactions show in the SwiftPOS Back Office for labour costs/sales turnover ratios.
- Option to replace existing instruction for previous items rung up. E.g. Change Well Done to Med Rare without having to rekey the complete sale.
- Table Split Billing? feature for payment by seat or individual items.
- Product splitting feature for splitting an item multiple ways.
- Support unlimited Kitchen Printers for selected Categories via Serial, USB, Ethernet or Wireless connections.
- Guest Bill printing can lock the table to stop additional charges.
- Print "Floor Dockets" for the table runners.
- Call Away Entrees and Call Away Mains to the kitchen when the guests are ready for their next course.
- Menu modifiers and on-screen prompts
- Auto prompt on items (cooking instructions)
- Chargeable modifiers/instructions
Restaurant Printing Features
- Choice of Meal Order presentation in Kitchen to suit the Chef.
- Group identical Products to a single line with optional seat numbers linked to the cooking instructions.
- Optional table number and covers can print at the top of each course when folding the order.
- Serve Entree's as Mains or Mains as Entrees.
- Customer meal orders to the Kitchen printers have a larger, easier to read format.
- Support unlimited Kitchen Printers for selected Categories via Serial, USB, Ethernet or Wireless connections.
- Option to recall entire table to print to the Kitchen.
- Kitchen Printers and Floor Printer options that can be shared from any SwiftPOS Touch terminal.
- Guest Bill printing by seat excludes instructions.
- Backup kitchen printers with automatic prompting to the order staff if a kitchen printer runs out of paper.
- Delayed printing of Entree's and Mains by pre-set times that can be changed if required.
- Kitchen Orders can be grouped by Print Group (Entree, Mains, Desserts) and/or by Product (3 x Rump Steak) showing seat numbers against the cooking instructions.
- Headers can be repeated on each Print Group so the Chef can fold over the paper for the next course and still see the Table Number and Covers at the top.
- Print Product Notes and repeat headers for each Product when producing individual labels for Products like specialty drinks.
- Selectively print based on order types like Eat In, Take-Away, Pickup, Delivery, Drive Thru Orders.
- Selectively serve Entree's as Mains, Mains as Entrees, Coffee served with Desserts or any other serving option.
- Print multiple copies of kitchen dockets
- Enter text on any order/instruction
Scales
- Items that have been pre-packaged and labelled with the special Barcodes can be scanned at the SwiftPOS Touch terminal to correctly print the Product and price on the receipt and decrement the right amount of stock based on the price per kg in the SwiftPOS Back Office. You can also keep the price per kg set in the SwiftPOS Back Office in sync with the scales.
- If you are weighing items on scales directly connected to the SwiftPOS Touch terminal, then the price per kg and total price will correctly print on the receipt to meet the requirements of weights and measures consumer guidelines.
- Scan Price Embedded Bar Codes? and correctly decrement the correct quantity from stock based on the cost per weight.
Staff Management Features and Security
- Staff can log onto the SwiftPOS Touch terminal with a RFID Wrist Band, Magnetic Card swipe, Barcoded staff card, Biometric finger scanner or use fast clerk POS Keys on the keyboard.
- Manual Clerk Logon option for each sale.
- Staff can be assigned to one of up to 4 Cash Drawers per SwiftPOS Touch terminal when they log on.
- Clerk PIN entry or RFID Wrist Band Reader interface for quick service.
- Fast Clerks that log off after each sale option.
- Fast Clerks will put the existing sale on hold for another clerk or recall an existing sale for that clerk if it is already on hold.
- Staff facing advertising option to keep staff up to date with promotions and reminders.
- Limit over tendering at the SwiftPOS Touch terminal to reduce staff errors.
- Staff can be tracked for the amount of time they are clocked on, number of customers served, spend value as well as the number of exception sales transactions that are made.
- Training mode for new staff to learn the system without effecting sales or table balances. Training mode is printed on the top of all kitchen dockets and the SwiftPOS Touch terminal display is a distinctly different colour to ensure the SwiftPOS Touch terminal is not left in training mode for normal sales.
- Blind Balancing requires the operator to count and enter the drawer takings into the SwiftPOS Touch terminal before the shift report is printed. This stops staff Members from putting money in the till without ringing up the sales and then balancing exactly to the drawer total and pocketing the remainder.
- Manager control for Voids and Returns
- Log in using a Magnetic Card, RFID Wrist Band, Bar Code Card or PIN number. Depending on your Clerk/Staff Group assignment will determine what features you are able to do on Tables. Things like clearing items or crediting items on tables are normally controlled by Management.
Stock Management Features at the POS
- Stock transfers at the SwiftPOS Touch terminal in a single step process.
- Look up stock on hand in all Locations.
- Search for stock availability in other Locations or warehouses from the SwiftPOS Touch terminal.
- Stocktake at the SwiftPOS Touch terminal.
- Write off Wastage and Spoilage at the SwiftPOS Touch terminal.
- Process Supplier Invoices at the SwiftPOS Touch terminal for daily deliveries at remote sites.
- Add Barcodes at the SwiftPOS Touch terminal.
Tickets and Prizes
- Print promotional and reward Vouchers and prizes for various spending activity based on value or quantity purchased.
- Tickets can be printed when a customer buys a specific Product or range of Products in a sale.
- Unlimited Vouchers can be active at any one time
- Tickets can be scheduled so that they are only available for selected days of the week and/or times of the day.
- Tickets can print on the receipt printer and handed to the customer
- Tickets automatically print on a network printer for barrel draws.
Windows Software Requirements
- SwiftPOS Touch terminal runs on Microsoft Windows SERVER 2003/2008, Windows 7/8, XP, WEPOS, POSReady Operating System with robust Embedded Microsoft SQL Server database at the SwiftPOS Touch terminal.
- Runs on 32/64bit Operating Systems with 32/64bit SQL Server 2008/2014.
- Microsoft .NET Framework 4.0 required for SQL Databases.
- Connect to Host via Internet, LAN or Wireless using any port number of your choice.
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