The following is an example of the use of issuing a Voucher to compensate for poor customer service after receiving a customer complaint.

The Scenario

A customer complains after experiencing poor customer service. In a gesture to appease the customer a Gift Card/Voucher is issued. The Gift Card/Voucher can be for :

1. A FREE main meal/Product Voucher.
2. A discount Voucher. Receive 10% discount on your next purchase.
3. Award member points.
4. etc.

The example described below is for a FREE main meal Gift Voucher.

The Setup Required

1. The Voucher issued will be in printed form with a Barcode. Ensure a Barcode scanner has been setup at the SwiftPOS Touch terminal to enable the scanning of the Barcode on redemption of the Gift Voucher.
2. At a minimum ensure the following POS Key is available at the SwiftPOS Touch terminal:
   
   
1. Issue Voucher POS Key
    
3. Create a Voucher Layout for the Gift Voucher that the customer is required to present at the checkout.
    

4. Create a Voucher Action to be taken at the time the Voucher is redeemed.
    

5. Create Voucher Parameters to control the issuing and redemption of the Gift Voucher.
    

6. Assign the action created above.
    

Operation

1. At the SwiftPOS Touch terminal issue a Gift Voucher as follows:
   
   
1. Ensure the Barcode scanner has been setup at the SwiftPOS Touch terminal.
2. Select the Issue Voucher key.
3. From the Vouchers listed select the Gift Voucher created above. A receipt and printed Gift Voucher will be printed.
    
2. At the SwiftPOS Touch terminal scan the presented Gift Voucher as follows:
   
   
1. Scan the Gift Voucher using the Barcode scanner. A selection of main meals will be displayed.
2. Get the customer to make a choice. Select their choice. The sales grid will depict the meal and Voucher credit.
   
   

3. Finalise the sale.

Sample of printed Gift Voucher issued

Sample of receipt when redeeming the Gift Voucher

Related Topics

1. How To Examples