NSW Stimulus Vouchers

 

The following is a setup example to configure the NSW Government COVID-19 Stimulus Vouchers for approved [by Service NSW] providers of services. The following NSW Stimulus Vouchers are currently supported by SwiftPOS:

 

  • Dine & Discover NSW Vouchers
  • Parent NSW Vouchers (CSP)
  • Stay NSW Vouchers (CSA)

 

The NSW Government has launched as series of Stimulus Voucher offerings to the public to encourage the community to support specific sectors of the economy in the wake of the Covid-19 pandemic. For NSW Government information.

 

To Be Considered

 

  1. Sites/Venues that wish to participate in the NSW Stimulus Voucher program, can register here.
  2. Vouchers can be added to a sale at a SwiftPOS Touch terminal by scanning a QR code or by manual entry using Card Mask Entry POS Key.
     
    1. Instructions are provided below on how to setup both of these options.
    2. There will be a check through NSW Service to make sure it is a valid Voucher. If it is not, the Clerk will receive a notification with the reason why.
       
  3. The Vouchers will be redeemed through NSW Service at the Finalise Sale step of the sale process.

 

    1. If a Voucher has not actually been used in the sale (i.e. due to only restricted items in the sale) it will be removed from the sale and the clerk will receive a notification explaining this.
    2. If any of the remaining (used) Vouchers are not successfully redeemed, the sale will not be finalised. This should be rare , but it could occur due to the Voucher code being used in another transaction while this current sale is in progress.
       
  1. If for whatever reason a completed sale needs to be reversed, there is a short amount of time (10 minutes) in which the Voucher usage can be voided. If the sale could otherwise be normally reversed, the Clerk must use the Reverse Transaction function at the POS to reverse the sale. If it has been too long, or the attempt to void the Voucher fails, the sale will not be reversed.
  2. Multiple Vouchers can be redeemed in the one sale. The only limitation is that they must be unique Vouchers. The same Voucher cannot be scanned twice in the same sale.
  3. Use the Cash POS key when the final total of a sale is $0.00. That is, as a result of when a NSW Stimulus Voucher is included in a sale totalling $20.
  4. For Multi Site/Venues, ensure it is the one Voucher configured with the same mapping string for all Sites/Venues.
  5. If the Voucher reports as being Already Used, a Voucher can be cleared from the sale, & another voucher added to the Sale.
  6. If the Voucher is rejected and the Customer wants to not complete the transaction, the Vouchers must be removed from the Sale, and then the sale can be cancelled. 

If it contains a media other than Cash, the vouchers must be removed, and the sale must then be Finalised, and a Refund processed, the same as any other transaction containing a non-cash media.

 

 

The Scenario

 

Customers can redeem NSW Stimulus Vouchers at NSW Government approved providers of services. These will primarily be in the Hospitality, Arts and Cultural sectors.

 

The Setup Required

 

  1. Ensure a the NSW Stimulus Voucher Loyalty Interface has been added and configured at the SwiftPOS Touch terminals. Also, ensure the configuration has been tested by ensuring a Voucher can be retrieved. It's balance retrieved, it can be redeemed and voided.
  2. Create a Family and assign all Products, that can be redeemed using the Voucher.  Note: These will be the only products the voucher media is used for.
  3. Create a Voucher Action.
     


  1. Create a Manual Issue Only Voucher (only needs to be issued once) and add the above created Action to it. Ensure the Trigger Type is set to Multi Use. There will only be one Voucher Ledger entry for this Voucher, with its use being validated at the SwiftPOS Touch terminal via the NSW Service. Also, ensure the Max Uses Per Sale is greater than 1 to allow for multiple Vouchers to be used in the same sale (multiple patrons).
     

 

 

  1. Once the Voucher has been created, manually issue the Voucher to ensure a Voucher Ledger entry is created and create  the following Voucher Mappings and linked them to the same Voucher Ledger entry:

 

    1. CSE - For Eating Out Vouchers.
    2. CSG - For Going Out Vouchers.

 

 

  1. At the SwiftPOS Touch Terminals create two Card Masks against the Barcode Scanner Peripheral.
     

 

The first ({"v":{"d":")############################################################################################################################################X will be used when scannng QR scan codes.

The second 99(CS)##XXXXXXXXX will be used when using a preconfigured Card Mask Entry POS Key that has been added to the Keyboards to allow for manual entry of Voucher Codes.

 

 

7. Setup the loyalty touch interface with the base URL & Business ID

 

NSWTouchInterface Setting

 

 

 

Operation

 

  1. Ensure the NetPOS service is running.
  2. Then either scan a QR Code or enter the Voucher Code manually using the preconfigured Keyboard Card Mask Entry POS Key.
  3. The Voucher should now be added to the sale. A V(1) should appear in the sales grid.
  4. Add items to the sale.
  5. Items added that are covered by the Voucher will include the Once Off Media.
  6. Select the V(1) at the top of the sales grid to view the Voucher and remove it if required.
  7. Finalise the sale.

 

Related Topics

 

  1. How To Examples

 

Published 28 Mar 2024