OrderAway

 

Back Office > Administration > OrderAway

 

Description

 

SwiftPOS OrderAway offers patrons a seamless web-based platform for in-Venue & remote ordering. Simple to implement the OrderAway platform aims to ultimately elevate patron experience and promote sales with fast and convenient ordering.

 

OrderAway can be configured to suit several different uses based on customer requirements.

 

  • Order at Table - generally initiated by the patron scanning a QR Code on their smartphone which directs them to the Venue's URL (e.g. The Bistro) and possibly the Location (outlet) within the same Venue (for example: Table 12, EGM 101, Golf Bay 7, Section A – Seat 12, etc.).
  • Remote Ordering for Pickup - generally initiated by a Venue communication (for example, an email) to a patron, which contains an an embedded URL. This URL provides patrons the option to remotely order and can also be configured to allow a pickup time to be specified.
  • Remote Ordering for Home Delivery - generally initiated by a Venue communication (for example, an email) to a patron, which contains an an embedded URL.  This URL provides patrons the option to remotely order and can also be configured to facilitate Home Delivery. this is achieved by prompting the patron for contact and address details. Limitations can be configured to only permit orders from selected postcodes or from within in a predetermined delivery radius from the Venue.

 

Note : Pickup and/or Home Delivery can be configured alongside Order at Table for the same Venue in the OrderAway system, provided that Order at Table Location URL suffixes are being used.

 

To Be Considered

 

  1. The OrderAway platform must be connected to a SwiftPOS Touch Terminal and Location within the Venue for all orders to be processed.
  2. Payment considerations:

 

    1. OrderAway currently only supports one media when finalising a sale. Split payments are NOT supported.
    2. To pay for a sale using Member Points, the Customer/Member must have sufficient points to cover the entirety of the sale.

 

  1. Currently SwiftPOS and Windcave support the following approved currencies:

    1. AUD - Australian Dollar
    2. NZD - New Zealand Dollar

 

  1. Redemption Ratios - By default, OrderAway will use the Web Redemption Ratio. However, if it is set to zero, then the Classification's Redemption Ratio value set, will be used instead. However, if the Redemption Ratios feature has been used to configure Location based Redemption Ratios, then these will be used instead of the Classification's Redemption Ratio. This means that a sites needing to make use of Location based Redemption Ratios for OrderAway, can now set the Web Redemption Ratio to zero and make use of the Classification's Redemption Ratios feature available.

 

Setup

 

It is advised to follow the steps outlined in the documents below in the order they are listed:

 

There is now a selectable OrderAway Portal Location in Global Preferences > Other, to set for AU or UK Customers.  Ensure this is configured correctly before continuing the setup outlined below.

OrderAway Location setting

 

  1. OrderAway Initial Setup

 

    1. Follow the steps outlined in the 1 - OrderAway Initial Setup document.

 

  1. OrderAway Product & Menu Setup

 

    1. Follow the steps outlined in the 2 - OrderAway Product & Menu Setup document.
    2. Refer to the Photographing Product for OrderAway document as support information to the above document.

 

  1. OrderAway Portal Setup

 

    1. Follow the steps outlined in the 3 - OrderAway Portal Setup document.

 

  1. OrderAway Branding & QR Code Options

 

    1. Follow the steps outlined in the 4 - OrderAway Branding & QR Code Options document.

 

  1.  OrderAway Windcave (Payment & Currency) Setup

 

    1. Follow the steps outlined in the 5 - OrderAway Windcave (Payment) Setup document.
    2. Follow the steps outlined in the 5a - OrderAway Windcave (Currency) Setup document.

 

  1. OrderAway Login (Member) Setting Setup

 

    1. Follow the steps outlined in the 6 - OrderAway Login (Member) Setting Setup document.

 

  1. SwiftPOS OrderAway Club MSL Demo Configuration

 

    1. Follow the steps outlined in the 7 - OrderAway Club MSL Demo Configuration document.

 

  1. OrderAway Account Charge (House Accounts) & ePurse Cash
    1. Follow the steps outlined in the 8 - OrderAway Account Charge & ePurse Cash document.

 

Locations

 

 

This screen is accessed from here.

 

Header

 

  • SwiftAPI URL - Displays/Enter the WebAPI's URL. Ensure that this is set to the site's Web Api.  Note : If the URL changes, then re-activation of the Locations listed will be required.
  • Debug Logging - Select to enable.
  • Environment - Displays the environment that OrderAway is connected to. This is a combination of either a Production/Test database and the Order Away Portal Location. The Portal Location will only be displayed if the Location is something other than Australia and the database is live (Production) database. For example : Production UK.

 

Grid

 

Locations

 

This tab displays the Locations that have already been configured for Web Stores as well as Locations already created for OrderAway Locations.

 

  • Location - Displays the Location ID of those Locations participating in the OrderAway platform.
  • Cloud Client ID - Displays the Client ID assigned to the selected Location once the Location has been activated.  This is used to identify the Cloud Location for the purposes of Support assistance.
  • Name - Displays the Page Title given to the Web Location associated with the SwiftPOS Location ID above.
  • Front of House Connection Method - Displays either one of the following methods in which orders/sales are submitted:
     

 

  • Terminal - Displays the Terminal selected when the Location was last Activated and to which all orders/sales will be sent.

 

Grid Footer

 

  • Add - Select to open the Search Location screen to select a Location that will be added as a new Location to the OrderAway platform (as a row in the Locations tab).
  • Edit - Select to open the Web Location screen to edit the current settings for the selected OrderAway Location. Note : After editing a Location's OrderAway settings you will need to re-Activate the Location in order for those changes to applied.
  • Delete - Select to delete the selected Location.

 

Footer

 

  • Save - Select to save changes.
  • Undo - Select to undo changes made.
  • Activate - Used to Activate OrderAway in the selected Location. For more information click here.
  • Images - Select  from the drop down list to either Delete/Upload Images set against the Products in Back Office. 

  • Delete - Select to delete all Images in OrderAway.
  • Upload - Select to upload Images in SwiftPOS Back Office to OrderAway depending on one of the following:
    • In Keyboard Layout Menu Mode - This will upload the images associated POS Keys on all Keyboards in the selected Location.  Also, it will upload images associated with Layout POS Keys, for the different Layout graphics in OrderAway.
    • In Product Families Menu Mode - This will upload images for ALL web enabled Family items.  Note : This does not upload any images for the Families themselves.

 

Note : The Clerk/Staff Member does NOT need any additional permissions to upload Images, except the standard access to the OrderAway screen.

 

  • Close - Select to exit.

 

Delivery Charges

 

 

This screen is accessed from here.

 

OrderAway Portal

 

 

This screen is accessed from here.

 

Web Location

 

General

 

 

This screen is accessed from here.

 

General

 

  • Location Name - Displays/Enter the name set against the OrderAway URL once OrderAway is activated. Note : The URL CANNOT be changed in the future. The name must be unique. It is recommended to use a combination of the Venue and Location names. A maximum of 30 characters is allowed. 
  • Terminal - Select to open the Search Terminals screen to select the Terminal that will be associated with all OrderAway transactions. The Terminal selected here will be the designated Terminal for all OrderAway orders and is mainly used to be able to filter when it comes to OrderAway Reporting.
  • Clerk - Select to open the Search Clerks screen to select a Clerk. The Clerk selected here will be the designated Clerk for all OrderAway orders and is mainly used to be able to filter when it comes to OrderAway Reporting. Note : Again an OrderAway specific Clerk maybe created for this purpose (for example, OrderAway Clerk, ensure it is assigned to the OrderAway Clerks Clerk Group, if created in setup). Also, if the Clerk set here is changed at some point, the Location will need to be re-Activated.
  • Guest Member - Select to open the Search Members screen to select the OrderAway Guest Member created in the setup above.  This Member will be used when no Member is included in the Order (that is, a patron is a Guest and not a Member and has not signed in).

 

Products

 

  • Menu Mode - Select from the drop down list one of the following:

  • Product Families - Select to ensure OrderAway Menus are created based on Web enabled Families that are also enabled for the Location Group (Venue) the OrderAway platform is set against.
  • Keyboard Layout - Select to ensure OrderAway Menus are created based on Keyboard Layouts. This is the recommended way of setting up the OrderAway menus for the following reasons:

  • It is easy to add/remove Products from the Menu but also link/unlink entire Layouts to/from the Menu.
  • It is easy to ensure Menus and Products are presented in the desired order.
  • Products and Layouts are displayed in order from left to right, top to bottom.

Note : Refer to the OrderAway Product & Menu Setup.pdf document for information regarding how to set up Product Family and Keyboard Layout OrderAway Menus.

 

  • Stock Source - Select from the drop down list the value that will be used to determine Stock Warning notifications when enabled in OrderAway and OrderAway Waiter:

  • Stock on Hand - Select to retrieve SOH levels directly from Back Office. This is the recommended option.
  • Available Servings - Select to retrieve the Available Servings remaining. The initial value available can be set at the SwiftPOS Touch Terminal.

 

  • Allow Unmatched - Select to allow items to be ordered that cannot be matched with a Product in the SwiftPOS Back Office. The only requirement is that a description of the item is provided. Unmatched items will be assigned to the Comments PLU (19995).

 

NetPOS

 

 

This screen is accessed from here and is used to configure the required NetPOS settings to ensure the appropriate Customer/Member information is retrieved/validated using the Interface selected. Complete the remaining fields where appropriate. For Gaming Systems, ensure the correct Interface is selected.

 

  • Lookup Field - For most Gaming interfaces ensure the Alternate ID option is selected. For Prime (Aristocrat) interfaces ensure the Member No option is selected.
  • Lookup Type - For most Gaming interfaces ensure the Standard option is selected. For Prime (Aristocrat) interfaces ensure the Alternate option is selected.

 

Note : The Lookup fields (1 & 2) configure here, must be set to the same fields when configuring the OrderAway Login (Member) Setting .

 

Trading Hours

 

 

This screen is accessed from here and is used to configure the Trading Hours for each selected day of the week, within which OrderAway will be available.

 

Related Topics

 

  1. Administration
  2. Home
  3. Back Office
  4. Reseller Help - For Web Server (IIS) Installation information.
  5. Touch
  6. Web Apps

 

Published 19 Oct 2022