SwiftPOS Back Office > Vouchers/Discounts > Vouchers

Description

Vouchers are issued to Customer/Members alike to encourage return visits by redeeming the Voucher reward. Common applications are Gift Cards, Loyalty Rewards, Special Offer, Free Coffee, etc.

To Be Considered

1. Note : TEST > TEST > TEST - Ensure the Voucher functionality is TESTED prior to implementing it. Things may not function exactly how you intended.
2. Vouchers SHOULD NOT be used for Barrel Draw type promotions. Use the Barrel Draw feature instead.
3. Vouchers are not supported with Fractional Products.
4. Vouchers can not be transferred between databases. They can only be redeemed against the database that created them.
5. Vouchers cannot be redeemed against a Product that issues a Voucher.

Pre-Requisites

1. USB or Ethernet Receipt Printers for printing Vouchers with the correct Windows printer driver. RS232 printers are too slow to print graphics even when set to the highest baud rate.
2. NetPOS.Net which is supplied as part of SwiftPOS Back Office in this release. If a Voucher is issued, then NetPOS.Net creates the Voucher immediately in the Voucher Ledger. If NetPOS.Net is offline, the Voucher will still be issued at the SwiftPOS Touch terminal and updated into the Voucher Ledger once communication is re-established with NetPOS.Net. Vouchers will be processed when NetPOS.Net comes back on-line and not by sales processing.
3. Card Masking set up to (44)XXXXXXXXXXXXX for your USB or RS232 Barcode scanner.
4. Voucher Printer set up your printer for your USB or Ethernet (Not RS232) Voucher Printer if you are planning on issuing physical Vouchers to customers. RS232 Printers are too slow to print Vouchers.
5. Validating Vouchers via NetPOS.Net

Vouchers/Coupon Related Items

1. Vouchers > Actions & Layouts
2. Voucher Ledger > Mapping
3. Voucher Operation at the POS
4. Voucher Printer
5. Voucher Reports

Operation

The creation of Vouchers are generally done in the following order:

1. Create/Design the Voucher using the Voucher Layouts feature. What the Voucher will look like when given to the customer/member.
2. Create the action to be taken when the Voucher is redeemed using the Voucher Actions feature.
3. Configure/Edit the issue/trigger parameters by editing a Voucher using the Vouchers feature. These parameters control the issuing and redemption of Vouchers.
4. Assign Voucher design to the Voucher using the Voucher Parameters feature.
5. Assign the action to the Voucher using the Voucher Parameters feature.
6. If required create "user friendly" codes to map to already issued Vouchers using the Voucher Mapping feature.

Other Voucher Features

1. Issued Vouchers are tracked and can be viewed using the Voucher Ledger feature.
2. Deleting Vouchers - If you want to remove Vouchers from the system.
3. Third Party POCKET Vouchers - A third party, supplier funded Voucher solution that are redeemable at Touch.
4. NetPOS Offline - If NetPOS goes offline and you have Vouchers enabled, all sales will be delayed by the timeout set against NetPOS in the Customer Settings at touch.

Voucher Related POS Keys

1. Issue Voucher - Use to issue a Voucher.
2. Customer Voucher Lookup - Use to view all redeemable Vouchers currently linked to a Customer/Member.
3. Stored Value Top Up - Use to top up the value on a Stored Value Card/Gift Card. Note : If using a stored value, no other actions can be applied simultaneously.
4. Stored Value Charge - Use to redeem a Stored Value card and pay for a purchase. Note : If using a stored value, no other actions can be applied simultaneously.
5. Voucher Entry - Use to manually enter/scan a Voucher to add to a sale.
6. Voucher Information - Use to view information relating to a Voucher.

Related Topics

1. How To Examples
2. Marketing
3. POS - Card Masking Configuration
4. POS - Customer/Member Settings
5. Reseller Help - For Voucher information
6. Vouchers/Discounts