Touch > Tools > Basic Tools > Terminal Settings > Peripheral List > Kitchen Printer > Edit

 

Description

 

Used to configure Printer settings and design Kitchen Dockets for the printing of Kitchen Dockets for the taking of food/drink orders by wait staff.

 

To Be Considered

 

1. Sites with more than one SwiftPOS Touch terminal should configure their printers in the SwiftPOS Back Office here.
2. Floor Dockets share the same settings as that of Kitchen Dockets.

 

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Kitchen Printer Settings

 

 

This screen is accessed from here.

 

• Disabled - Select to disable.
• Printer - Select the Printer for the printing of Kitchen Dockets.
• Backup - Select to make use of the Backup Printer feature. For more information ...
• Copies - Displays/Set the number of copies of the Kitchen Docket is required.
• Graphical - Select to use windows printing options. This is mandatory if printing in languages other than English. For more information ...
• Synchronise With - Select from the drop down list of SwiftPOS Back Office Peripherals from which to inherit their settings automatically. Any changes made to their settings in the SwiftPOS Back Office will automatically be applied when the SwiftPOS Touch terminal receives an update. This option is only available to Windows Printers with Graphical Printing selected.
• Automatic Printing - Select to ensure that the Kitchen Docket will print automatically print when a sale is either finalised/saved or saved to a Table. If not selected, then the Kitchen Print POS Key must be used to print the Kitchen Docket when required.
• Invert Colours of Negative Lines - Select to ensure that when items are credited or refunded, the item will print on the Kitchen docket with the colours inverted. For example:
   

 

• Order Instruction By PLU - Select to ensure sets of Instructions are sorted by PLU.
• Show Instructional Qty - Select to show.
• Show POS Description - Select to ensure the Short Description is printed for a Product.
   
• On Single Line - Select to ensure that Instructions are printed in a single line.
   
• Show Product Notes - Select to include any Product Notes.
• Show Reason Codes - Select to include any Reason Codes.
• Show Seats - Select to ensure Seat Numbers are displayed on the Kitchen Docket. For an example click here.
   

 

• Use Wrap (ignores other settings) - Select to activate the Wrap feature. This feature overrides all other Kitchen Printer Settings.
• Order Types - Select which Order Types can be printed using this Printer. Note : If none are selected then Kitchen Dockets will NOT be printed. Please ensure to select these options for Pickup or Delivery.
• Group By - Select to group Kitchen dockets by:

 

• Print Group - Select to group Kitchen orders by Print Group. This is the default. If the sorting of Kitchen orders is not required then refer to Kitchen Printing Sorting.
   
• Repeat Headers - Select to ensure a docket is printed for each Print Group ordered. Note : This option is only available for Kitchen Printers.
   
• Product - Select to group Kitchen orders by Product. The default sort order is by Print Groups.
   
• Consolidate Instructions - Select to ensure that the same Instructions are consolidated. Note : This option is only available to be selected when Group orders by Product is selected. For example:
   

 

• Repeat Headers - Select to ensure a docket is printed for each Item/Product ordered. Note : This option is only available for Kitchen Printers.
   

 

• Combine Bumped Items - Select to ensure Items that are in the same Print Group, and have been bumped are combined to print on one Docket. Note : This option is only available for the Bump Item Printer.

Footer

 

• Categories - Select to open the Categories screen to select the Category of Products that when sold will trigger the Kitchen Printer to print a Docket. Note : Instructional Categories should not be selected here.
• Header/Footer - Select to open the Header/Footer screen to configure Docket layouts. See Graphical Printing and Non-Graphical for more information re the configuration options. Header/Footers can also be configured for Peripherals set up in the SwiftPOS Back Office.
• Printers - Select to open the Printing Devices screen to configure Printers.

 

Backup Printer Considerations (Do NOT use with wireless POS terminals)

 

Used to divert printing to an alternative printer (e.g. the local Receipt Printer) in the event of a printer or network failure.

 

To use the Backup Printer feature that is built into SwiftPOS Touch the Epson TMU220 Windows Printer Driver will need to be used for this to work. The Epson TMU220 Windows Printer Driver is the only one that provides feedback that the printer is out of paper or offline. This has been tested to work with an Ethernet printer interface and an RS232 printer interface using a correctly wired RS232 Cable.

 

The alternative (which is recommended), is to just let the Windows Print Queue manage the print jobs (without using a backup printer) and when the printer comes back online, all the orders will print to the printer without fail.

 

Also, be aware that setting the backup printer to another printer on the network, will be of no avail if the network drops out. Then both printers will be offline and print jobs will fail.

 

To view the status of printers, click here.

 

 

Do NOT use with Wireless POS Terminals.

 

This is a screenshot example of the prompt that is displayed when the a Printer goes offline or runs out of paper. The prompt requests confirmation to revert to the Backup Printer. If Yes is selected then the Backup Printer will become the default printer until SwiftPOS Touch is restarted or the SwiftPOS Touch settings is entered and exited.

 

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Related Topics

 

1. POS - Kitchen Printing Operation - Settings
2. POS - Print Examples
3. POS Configuration Index - Peripheral/Printer Related Configuration
4. POS Operation
5. POS Operations
6. Touch Toolbar and Tools
7. Terminal Settings

 

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